Patient Care Coordinator

About the role

Total Vision LLC is a group of highly successful optometry practices aligned towards a common goal of world-class eye-care results for its patients and California communities. We are experiencing significant growth and are seeking top-notch team members with passion, energy, focus, and commitment to excel in this environment.

Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Perform administrative duties including answering telephones, scheduling patient appointments per doctor preferences, and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients.
• Audit and edit insurance claims as needed.
• Scan and enter routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no-show appointments; utilize the practice’s recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Process sales of contact lenses via phone calls or doctor transitions.
• Maintain an organized front desk at all times.
• Follow opening and closing procedures as determined by the practice.

Requirements

• High school diploma, GED, or equivalent.
• Experience in the ophthalmic, optometric, or medical industry is a plus but not required.
• Bilingual in English/Spanish.

Skills

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Proven ability to cultivate positive patient rapport, build relationships, and increase patient retention.
• Strong communication skills (oral and written) with the ability to manage priorities in a fast-paced environment.
• Ability to multi-task, set priorities, and ensure patient commitments/deadlines are met.
• Proficiency in utilizing automated equipment and systems standard to the optometry industry.

Physical Requirements

• Must be physically able to sit for long periods, read a computer screen for extended durations, reach, and lift up to 20 lbs.
• Hand dexterity and eye-hand coordination are critical.
• Subject to inside environmental conditions.
• Schedule may include after-hours projects as needed.
• Travel between practices may be required.

This description is not exhaustive; team members may be requested to perform other job-related tasks.