Patient Care Coordinator

Responsibilities

• Greet patients and visitors in a welcoming and professional manner.
• Answer incoming calls and assist customers with questions regarding insurance coverage, product eligibility, costs, appointments, and services.
• Schedule appointments and coordinate calendars for clinical staff.
• Verify insurance information and obtain necessary authorizations and referrals.
• Process orders and maintain accurate order status updates within the computer system.
• File customer orders, medical records, and other documentation.
• Prepare documents for imaging and record management.
• Assist with patient check-in and discharge processes.
• Provide exceptional service to patients of all ages in a busy walk-in and appointment-based environment.

About the Environment

This location specializes in prosthetics, orthotics, and mastectomy products. Patients may be dealing with significant health challenges, so compassion, patience, and professionalism are essential. The office sees approximately 30 patients per day and offers a mix of phone