Patient Care Coordinator

About the role

Summit Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Owasso, OK. This entry-level office role is responsible for maintaining pleasant and consistent daily operations of the clinic while supporting clinic growth through excellence in execution of practice management and patient intake processes.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner
• Schedules new referrals received by fax or telephone from patients and physician offices
• Verifies insurance coverage for patients
• Collects patient payments and maintains an orderly and organized front office workspace
• Collects all money due at the time of service
• Converts referrals into evaluations
• Creates an inviting clinic atmosphere and makes all welcome calls
• Monitors and influences arrival rate through creation of a great customer experience
• Manages schedule efficiently, document routing, personal overtime, non-clinical documentation, and deposits
• Monitors clinic inventory, caseload, D/C candidates, progress notes, and insurance reporting
• Attends required training with Territory Field Trainers (TFT) for Raintree and other business process updates
• Completes quarterly compliance training

Qualifications

• High School Diploma or equivalent
• Strong communication skills with the ability to relate well to Business Office and Field leadership
• Ability to multitask, strong organizational detail, ability to meet deadlines, and work with little to no supervision
• Efficient time management and presentation skills as part of a team

Physical Requirements

• Subject to inside environmental conditions with protections from weather but not necessarily temperature changes; exposed to noise consistent with indoor environment
• Full-time position operating within normal business hours Monday through Friday, with a minimum of 40 hours per week; may be required to attend special events some evenings and weekends or work additional hours as needed
• Sedentary work with constant sitting, ability to interchange with standing as needed
• Constant communication with associates; must be able to hear and speak to accurately exchange information
• Frequent operation of a computer and other office equipment such as printers, phone, keyboard, mouse, and copy machines using gross and fine manipulation
• Constant use of repetitive motions to type
• Ability to constantly view computer screen (near acuity) and read items on screen
• Ability to comprehend information provided and use judgment to appropriately respond in various situations
• Occasional walking, standing, pushing or pulling 0–20 lbs.; lifting 0–20 lbs. from floor to waist; carrying, pushing, and pulling 0–20 lbs.
• Rare crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, lifting under 10 lbs. from waist to shoulder