Patient Care Coordinator

As a Patient Care Coordinator, you’ll be one of the first people our patients meet and an important part of their experience with us. You’ll help patients feel welcomed, informed, and supported throughout their dental journey—from scheduling their appointment to understanding their treatment and payment options. You’ll bring our G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections with patients and making every visit feel personal, positive, and easy.

Schedule

• Monday–Wednesday: 7:30 AM – 5:15 PM
• Thursday: 7:30 AM – 4:15 PM
• Friday: Alternate with other PCC, 7:30 AM – 1:15 PM

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification, and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options, and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Requirements

• 1+ year of experience in a dental, healthcare, medical, hospitality, or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional, and patient-first approach.

Why You’ll Love This Role

This isn’t just a front-office position. You’ll play an important role in helping patients feel comfortable, understand their care, and take the next step toward a healthier smile. You’ll have the opportunity to build relationships with patients, work alongside a supportive dental team, and develop valuable skills in healthcare, customer experience, and dental practice operations.

Preferred Qualifications

• Previous experience in a dental or medical office setting.

Pay

$19–$23 per hour.

Benefits

Benefits are determined by employment status/hours worked and include:

• Paid time off (PTO)
• Health, dental, and vision insurance
• Health savings account
• Telemedicine
• Flexible spending accounts
• Life insurance
• Disability insurance
• Employee discount programs
• Pet insurance
• 401k plan

About Us

Smile Brands supports over 650 affiliated dental practices across 28 states, all focused on a single mission of delivering Smiles For Everyone!®—smiles for patients, providers, employees, and community partners. Our growing portfolio of affiliated dental brands and practice models ranges from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.