Patient Care Coordinator

About the role

Schuster Physical Therapy (SPT) is looking for a full-time Patient Care Coordinator. We hire first for a team-culture fit. The purpose of Schuster Physical Therapy is to enhance lives—to return people to health so that they may enjoy life more fully and to develop a work environment that is fulfilling to our employees and provides longevity, growth, and reward.

Come work in the heart of the Blue Ridge Mountains in a lovely community with an artsy and bustling downtown, close to the Blue Ridge Parkway and the New River—outdoor adventures abound! We are excited to have created an environment where our values and compassion are visible in our appreciation and respect for our employees and in the love we show our patients.

Why Schuster Physical Therapy?

• A supportive and collaborative work environment.
• A hardworking yet lighthearted and playful atmosphere.
• A comprehensive benefits package.
• Work-life balance.
• Mentoring and professional development.

Responsibilities

• Naturally joyful demeanor is absolutely required!
• Builds genuine and authentic relationships with every patient.
• Builds and reviews charts prior to patient visit to determine need for referral or pre-authorization.
• Obtains and inputs pre-authorization insurance and demographic information into our Electronic Medical Records system.
• Verifies patient benefits and eligibility prior to completing referral.
• Reminds patients of upcoming appointments and/or changes to schedule.
• Collects payments and pertinent insurance information.
• Provides patients, family members, and referral sources with information pertaining to policies and procedures as well as services provided at SPT.
• Assists with scheduling patients for evaluations, re-evaluations, and treatments.
• Scans and files paperwork accurately for team success.
• Maintains inventory, orders supplies, and performs other office-related duties as required.
• Has an eye for marketing and posting to social media.
• Always adheres to HIPAA guidelines.

Requirements

• High School Diploma or equivalent (GED) is required.
• College education is preferred.
• Three years of work experience in an administrative or clerical position—ideally in a health care setting/medical office performing relevant clerical activities. (Medical office experience is not a requirement for the right candidate.)