Patient Care Coordinator

Responsibilities

• Welcome patients and visitors in a courteous, attentive manner while creating a positive front office experience.
• Manage inbound and outbound phone communication, including follow-up outreach to schedule hearing evaluations, consultations, and return visits.
• Cook up appointment calendars, send confirmations, and support efficient patient flow throughout the day.
• Gather intake documentation, update patient records, and maintain organized files and visit notes with accuracy.
• Review insurance coverage, complete benefit verification, and assist with authorization-related administrative tasks before visits.
• Support front desk operations by checking patients in and out, responding to routine questions, and processing payments.
• Aid in patient orders, confirm received items, document pickups in the system, and support accessory-related sales and service needs.
• Handle basic clinic administrative tasks such as inventory tracking, supply ordering, daily reporting, bank deposit preparation, equipment upkeep, and general office organization.
• Provide support for repair coordination under licensed supervision and assist with planning and logistics for community outreach activities.

Requirements

• At least 2 years of experience in a front desk, patient coordination, receptionist, or similar administrative support role.
• Demonstrated ability to manage a multi-line phone system and handle a high volume of inbound calls professionally.
• Experience scheduling appointments and coordinating calendars in a healthcare or clinic environment.
• Working knowledge of insurance verification processes, including medical benefit review and authorization support.
• Strong customer service and concierge-style communication skills with a patient-centered approach.
• Familiarity with basic medical terminology and the ability to communicate clearly with patients and clinical staff.
• Solid organizational skills, attention to detail, and accuracy in maintaining records, payments, and office documentation.

Qualifications

• TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.
• We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
• We provide access to top jobs, competitive compensation and benefits, and free online training.
• All applicants applying for U.S. job openings must be legally authorized to work in the United States.
• Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance.
• Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Skills

• Administrative support
• Customer service
• Medical terminology
• Phone systems management
• Appointment scheduling
• Insurance verification
• Front desk operations
• Community outreach

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and can vary based on the needs of the client.