Patient Care Coordinator

About the role

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join our physical therapy office located in Garden City, N.Y. You will be the first point of contact for our patients, you will play a vital role in creating a welcoming and efficient environment. Your responsibilities will include scheduling appointments, verifying insurance, handling patient inquiries, and supporting the clinical team with administrative tasks.

Responsibilities

• Greet patients warmly and check them in for appointments
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Schedule, confirm, and reschedule patient appointments
• Verify patient insurance information and process necessary paperwork
• Collect co-pays, process payments, and maintain accurate billing records
• Maintain patient records with confidentiality and accuracy
• Assist with prior authorizations and insurance claims as needed
• Ensure the waiting area and front desk are clean, organized, and stocked with necessary materials
• Support the clinical team with administrative tasks as needed

Requirements

• High school diploma or equivalent required; additional education in medical administration is a plus
• Previous experience in a medical office or physical therapy clinic preferred
• Strong customer service and interpersonal skills
• Proficiency in using electronic medical records (EMR) systems and Microsoft Office
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of insurance verification and billing procedures is a plus
• Excellent communication skills, both verbal and written

Pay

Starting salary is $17 per hour, based on experience and qualifications

Benefits

• 401(k)
• 401(k) matching
• Competitive pay based on experience
• Dental insurance
• Health insurance
• Paid time off and holidays
• Vision insurance
• Employee discounts