Patient Care Coordinator

Professional PT is a leading provider of physical, occupational, and hand therapy in the Northeast. We are committed to providing high-quality care to our patients and creating a positive, welcoming environment. We value teamwork, respect, and integrity, and are looking for someone who shares these values and is passionate about helping others.

About the role

As the first point of contact for our patients, you will play a vital role in providing exceptional customer service and ensuring a positive patient experience.

Responsibilities

• Greet patients
• Answer phones
• Schedule patient appointments
• Complete new patient registration and data entry
• Discuss insurance benefits, authorization requirements, and payment responsibilities
• Collect patient balances (copay/deductible/coinsurance)
• Perform standard day-to-day clinical administrative responsibilities

Requirements

• High school diploma or equivalent
• Prior experience in a customer service or administrative role, preferably in a healthcare setting
• Excellent interpersonal and communication skills
• Strong attention to detail and organizational skills
• Ability to multitask, prioritize tasks, and work in a fast-paced environment
• Proficient in computer skills and ability to learn new software systems

Benefits

• Monthly performance bonus
• Medical, dental, and vision insurance
• Life insurance
• 401k
• Employee assistance program
• Employee discounts
• Employee referral program
• Paid time off (PTO)

Pay

$18–$21 per hour, based on experience and qualifications