Patient Care Coordinator

Responsibilities

• Patient Scheduling: Coordinate patient appointments and ensure timely and accurate scheduling.
• Collecting Vitals & Patient Information: Take and record vital signs and gather essential patient information.
• Phone Handling & Patient Interaction: Answer phone calls, assist patients with inquiries, and provide direction as needed.
• Admitting & Registering Patients: Admit and register patients into the clinic system, ensuring all necessary documentation is completed.
• Data & Record Keeping: Accurately input patient data into the clinic’s electronic health record (EHR) system and maintain updated patient files.
• Facility Maintenance: Assist with building upkeep, cleaning, and ensuring the clinic environment is safe and welcoming.
• Communication with Medical Staff: Relay information between patients and medical providers, ensuring smooth communication and efficient care.
• Customer Service & Patient-Centered Care: Provide exceptional service to patients by assisting with inquiries, directing them to appropriate services, and fostering a compassionate and supportive clinic atmosphere.
• Crisis Management & De-escalation: Demonstrate competency in verbal de-escalation, crisis intervention techniques, and maintaining a calm, professional demeanor in stressful situations.
• Regulatory Compliance: Follow HIPAA, OSHA, and other safety protocols to ensure patient confidentiality and a safe work environment.

Qualifications And Skills

• Previous Experience: Experience in a medical clinic or addiction treatment setting is preferred. However, willingness to learn and grow in the field is equally valued.
• Education: High school diploma or GED equivalent required. Experience can substitute for educational requirements in some cases.
• Technical Skills: Basic computer skills, including proficiency with office software and EHR systems.
• Transportation: Reliable transportation is required for commuting to the clinic.
• Time Management: Strong organizational and time management skills are essential.
• Dependability: Must be reliable, punctual, and able to work effectively in a team environment.
• Licenses/Certifications: Valid driver’s license is required.

Compensation

This position's pay range is $19-$24/hr, dependent on location, education, experience and internal equity.

Benefits

Flu Vaccine Considerations: Staff are expected to receive the seasonal flu vaccination as part of our health and safety practices.

Work Location

In-person at our clinic location.

Anticipated Application Window

This role is anticipated to close within 30 days from the date of posting. However, if the position has not been filled, PLH may keep the application period open longer.

Sign on bonus

To be paid out, after 75 days of employment.