Patient Care Coordinator

About the role

The Dental Patient Care Coordinator I is the initial resource person for patients entering the Petaluma Health Center Dental Clinic, and sets the tone for welcoming patients. Responsible for managing all aspects of the practice’s schedule. Responsible for managing a variety of other duties related to prospective and existing patients, including coordinating all elements before, during, and following the patient appointment.

Responsibilities

• Responsible for greeting, timely patient registration, check in and check out procedures
• Introduce new patients to the practice by going over health history, explaining the doctor’s examination, and describing any other features about the practice that should be highlighted
• Conducts treatment consultations with all new patients and with existing patients when new treatment plans are created
• Schedules appointments according to policy and scheduling templates. Maintains the practice schedule on a daily basis
• Understands the practice’s policy on working with dental benefit plans and is prepared to educate patients on their dental benefits. Coordinates this effort with their supervisor
• Keeps the dental record up to date; works on CC list, ASAP list, Active/Inactive list, Referrals list, Unscheduled treatment plans as delegated

Qualifications

• High school graduate or equivalent
• Minimum of 1-year experience in a health care related field or customer service experience
• Experience providing strong customer service
• Dental experience preferred

Language Skills

• Ability to read and write English and Spanish effectively required

Benefits

• 21 Days of Paid Time Off
• 10 Observed Holidays
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)