Patient Care Coordinator

About the role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team!

Responsibilities

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Cookier referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

Requirements

• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts