Patient Care Coordinator

Duties & Responsibilities

• Provide administrative support at the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
• Aid in scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Perform initial insurance verifications and assist in securing insurance authorizations for patient cases as needed.
• Create patient account profiles in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare, Medicaid preferred.
• Insurance verification experience.
• Customer service experience.