Patient Care Coordinator

About the role

The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Responsibilities

• Responsible for greeting patients upon arrival and checking patients into department
• Ensure demographics including insurance information are correct in APM, updates both as necessary
• Schedule appointments as necessary
• Enter charges correctly and collect appropriate payments
• Answer phones and take messages or route incoming calls as per company policy
• Document all calls and messages appropriately according to company policy
• Responsible for waiting room management and implementation of efficient customer friendly processes
• Work with clinical team staff to ensure smooth patient flow
• Communicate with clinical / clerical personnel about service issues and complaints
• Aid co-workers and team members with duties when requested, to include but not limited to, floating to other areas for coverage needs
• Answers phone, takes messages and routes calls appropriately
• Adhere to the standards identified in the Employee Policy Manual
• Cooperate with other employees to achieve specific team goals
• Completes other duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of customer service experience with strong communication both in person and via phone
• 1+ years of related healthcare experience, including scheduling
• Beginner level of proficiency in Microsoft Office applications
• Ability to work on call Saturday & Sunday from 7:00am - 7:00pm

Qualifications

• 1+ years of experience with electronic health records
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology
• Ability to handle cash and to count money at high volumes including mathematical computations
• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Skills

• Customer Service
• Communication
• Microsoft Office Applications
• Medical Terminology
• Time Management
• Multi-Tasking
• Stress Management

Benefits

• Paid Time Off
• Medical Plan options
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits

Pay

The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Schedule

Four 10-hour shifts Monday-Sunday; schedule determined by supervisor.

Location

2845 Siena Heights, Henderson, NV

Company Information

UnitedHealth Group is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start Caring. Connecting. Growing together.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

We’re honored to be recognized for our exceptional work culture