Patient Care Coordinator

About the role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. As a Patient Care Coordinator, you will provide front office support functions including appointment scheduling, patient registration, cashiering, and other related clerical duties.

Responsibilities

• Greet patients as they arrive and manage appropriate standard wait times
• Complete check-in and check-out tasks, including patient demographic verification, insurance verification, pre-authorizations, and precertification of procedures
• Collect co-payments, co-insurance, and deductibles; issue receipts
• Answer phones and schedule appointments
• Redirect calls as appropriate, assist callers with questions or concerns, and take messages as needed
• Manage medical records (maintain, file/scan, prepare for schedule)
• Ensure all correspondence is scanned and/or filed; process requests for medical records release and maintain appropriate logs
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform all other related duties as assigned

Requirements

• High School Diploma/GED
• 1+ years of experience in customer service
• Basic level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint

Preferred Qualifications

• 1+ years of experience with medical office processes
• 1+ years of related work experience including data entry
• Prior experience with EMR computer applications

Benefits

• Paid Time Off (accrued from first pay period) plus 8 paid holidays
• Medical plan options, including Health Spending Account or Health Savings Account
• Dental, Vision, Life & AD&D Insurance
• Short-term and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education reimbursement
• Employee discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay

The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Location

5150 Journal Center Blvd NE, Albuquerque, NM