Patient Care Coordinator

About the Role

Responsible for greeting patients, checking them in, and processing them through their appointment at Cumberland Surgical Arts & Associates, located at 2285 Rudolphtown Rd Suite 200, Clarksville, TN 37043.

Responsibilities

• Greet and receive patients in a friendly and professional manner
• Ensure patient data is accurate and current by reviewing it with the patient
• Document information in the patient records system
• Prepare appropriate information prior to patient appointments
• Use discretion with all private information in a medical setting
• Verify patient insurance
• Communicate with other departments as required regarding patient accounts, concerns, or questions
• Answer phones and direct call traffic as required

Requirements

• Experience working in a medical or dental practice is preferred
• Excellent communication skills, professionalism, and customer service ability
• Highly collaborative
• Ability to process information quickly and accurately
• Willingness to learn new skills
• Mature and dependable
• Knowledge of computer software applications

Core Values

• Teamwork: We are one community; partners with a shared vision of success. We are more powerful together than alone.
• Integrity: We communicate honestly, transparently, and authentically. We take responsibility for our actions, building our reputation by doing what is right.
• Growth-Minded: We seek to constantly adapt and improve. We provide pathways for personal and professional fulfillment.
• Excellence: We are a performance-driven organization, with a passion for excellence in service and outcomes. We are committed to being the best version of ourselves each day.
• Respect: We actively listen and seek to understand. We are welcoming to all; treating others with dignity, compassion, and kindness.