Patient Care Coordinator

About the role

NW Sports Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Full Time Patient Care Coordinator to join our team in Silverdale, WA. This is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. Patient Care Coordinators have excellent customer service skills, learn new things frequently, and multitask in multiple computer programs each day.

What you'll do

• Greet everyone who enters the clinic in a friendly and welcoming manner
• Schedule new referrals received by fax or by telephone from patients and physician offices
• Verify insurance coverage for patients
• Collect patient payments
• Maintain an orderly and organized front office workspace
• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
• Complete quarterly compliance training
• Other duties as assigned

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• Efficient time management and presentation skills

Physical requirements

• Inside environmental conditions with noise consistent with indoor environment
• Expectation of minimum of 40 hours per week, Monday through Friday within normal business hours
• May be required to attend special events some evenings and weekends, or work additional hours as needed
• Sedentary work with ability to interchange sitting and standing as needed
• Constant communication with associates; must be able to hear and speak to accurately exchange information
• Frequent operation of computers and office equipment (printers, phone, keyboard, mouse, copy machines) using gross and fine manipulation
• Constant repetitive motions to type
• Constant viewing of computer screen (near acuity) and reading items on screen
• Ability to comprehend information provided and use judgment to appropriately respond in various situations
• Occasional walking, standing, pushing or pulling 0-20 lbs., lifting 0-20 lbs. from floor to waist, carrying, pushing, and pulling 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Pay

Washington pay range: $18—$20 USD per hour, depending on experience, credentials, certifications, and other qualifications. Full-time positions may also have the opportunity to participate in bonus programs or other incentive plans.