Patient Care Coordinator

About the role

The Patient Care Coordinator (PCC) plays a crucial role in two thriving hearing care practices located in Franklin Square and East Meadow, NY. This position involves managing the clinic, building patient relationships, understanding hearing needs, and ensuring a smooth workflow.

Responsibilities

• Greet and screen patients to determine support options
• Answer questions about services and promotions
• Spot potential leads and manage patient flow
• Manage scheduling, daily office tasks, and financial/administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Aid in marketing efforts, events, outreach, and patient retention activities

Requirements

• Eager learners with a career focused on medical practice management
• Strong multi-taskers with solid problem-solving skills
• Punctual, reliable professionals
• Individuals who genuinely enjoy helping others in the medical industry

Qualifications

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry (optional)
• High school diploma or equivalent (GED)

Skills

• Strong computer skills
• Excellent interpersonal skills including listening, sales, and problem-solving
• Excellent oral and written communication skills
• Basic understanding of accounting procedures and good math aptitude
• Strong customer service orientation
• Excellent organizational skills
• Ability to manage multiple tasks within strict deadlines
• Ability to input and track sales revenues and balance accounts daily and monthly
• Detail oriented
• Front desk medical experience required

Benefits

Compensation: $19.00 - $21.00 per hour, with opportunities for monthly bonuses. Full-time, 32 hours a week, Monday - Friday, no weekends. Location: Franklin Square 3 days a week and East Meadow 1 day a week.

Pay

$19.00 - $21.00 per hour, commensurate with experience and qualifications.

Schedule

Full-time, 32 hours a week, Monday - Friday, no weekends.