Patient Care Coordinator

Do you have 10 years of medical office experience and want to join an organization that values your dedication to patient care, recognizes your expertise, and supports your professional growth and long-term success? If so, we encourage you to join our team at North Central Hearing Associates in Wellsboro, PA.

About the Role

As a Patient Care Coordinator (PCC), you will be the welcoming face of our clinic, creating exceptional experiences for every patient who walks through our doors. In this role, you will oversee daily clinic operations, build strong patient relationships, understand and address patients' hearing healthcare needs, and help ensure the continued success and growth of the practice.

Responsibilities

• Greet and screen patients to determine how we can best support them
• Answer questions about services and promotions
• Spot potential leads and keep patient flow running smoothly
• Manage scheduling, daily office tasks, and financial and administrative duties
• Handle insurance verification, inventory, and patient records
• Partner with clinic and home office teams to support operations
• Assist with marketing efforts, events, outreach, and patient retention activities
• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services
• Screen calls, identify better hearing candidates, and facilitate excellent service by providing the information necessary to secure an appointment
• Schedule and confirm appointments and conduct outbound retention calls to patients
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments, and insurance claim processing
• Maintain all daily, weekly, and monthly reports and tracking documents; respond to home office requests in a timely manner
• Verify patient information, billing/insurance data, collect and process documentation, and maintain patient charts to include the filing of all patient records
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification
• Perform a variety of administrative tasks such as typing, filing, office supply inventory, and mail
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters
• Track marketing calls and inquiries from initial contact through the point of sale
• Open and close the office on a daily basis and ensure the reception area is well maintained
• Provide training support for other location front office staff, as may be appropriate

Requirements

• A minimum of 10 years of medical office management experience
• Experience with front desk in the hearing industry is a plus
• High school diploma or equivalent (GED)

Skills

• Strong computer skills
• Experience with word processing and database software
• Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population, including listening, sales, and problem-solving skills
• Excellent oral and written communication skills
• Basic understanding of accounting procedures and good math aptitude
• Strong customer service orientation
• Excellent organizational skills
• Ability to manage multiple tasks within strict deadlines
• Ability to input and track sales revenues and balance accounts daily and monthly
• Detail-oriented
• Front desk medical experience required

Physical Demands

• Ability to handle a busy office with interruptions, calls, walk-ins, and direct the flow of the office with efficiency and grace
• Must be able to pick up after an interruption to complete tasks that require focus
• Must be able to lift boxes up to 20 pounds

Schedule

Full Time, Monday - Friday, 8:00 AM - 5:00 PM

Pay

$19.00 - $21.00 an hour, commensurate with experience and qualifications. Monthly bonus opportunities available.

Benefits

• 401(k) with matching
• Health, dental, and vision insurance
• Employer-paid life insurance
• Option to purchase additional life insurance (AD&D)
• Critical Illness coverage
• Hospital Indemnity
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• Paid time off
• Employee discounts