Patient Care Coordinator

About the Role

The role involves handling phone calls, facilitating informational requests, and managing patient appointments and care coordination in a neurology clinic setting.

Responsibilities

• Answer, analyze, and triage telephone requests, routing calls or messages as appropriate.
• Schedule patient appointments, diagnostic testing, and referrals using computerized systems.
• Assist patients with appointments and coordinate provider orders.
• Greet patients warmly and professionally, updating patient information as necessary.
• Complete paperwork for insurance pre-authorization and route to assigned areas.
• Collect and route patient copayments according to clinic procedures.
• Coordinate provider orders for further services, referrals, and follow-up appointments.
• Facilitate hospital admission orders as necessary.
• Assist physicians and professional staff with patient care, including rooming patients and providing support in exam rooms.
• Collaborate with physicians to relay instructions and medical advice to patients.
• Participate in practice improvements by identifying workflow opportunities and implementing changes.
• Clean and stock exam rooms.
• Review, code, and process charge tickets for accuracy and timely submission.
• Obtain hospital billing information, review, and code for submission.
• Obtain authorizations from insurance companies, employers, and carriers for testing, referrals, and visits.
• Assist patients with insurance forms and pre-certify hospital admissions.
• Retrieve, update, and file medical records according to clinic policies.
• Establish and organize new patient medical records.
• Obtain authorizations for releasing patient information and route records requests.
• Direct patient correspondence (test results, referral letters) to providers and maintain files.
• Perform clerical duties, including printing and distributing schedules, processing medication refills, and collecting data for outcome studies.
• Retrieve and distribute mail and order supplies as necessary.

Requirements

• High school graduate or GED equivalent.
• One year of previous medical office experience.
• Accurate and precise reading and writing skills.

Skills

• Patient-centered with a strong customer service orientation.
• Ability to handle multiple priorities, deadlines, and troubleshoot problems.
• Ability to work independently, exhibit mature judgment, and make sound decisions.
• Knowledge of medical terminology and ICD-9/CPT coding.
• Good human relations and organizational skills.
• Typing speed of 45 words per minute.
• Ability to handle confidential information with discretion.
• Proficiency with MS Office (Word, Excel, Outlook).
• Knowledge of Electronic Medical Records (EMR).

About the Organization

The Minneapolis Clinic of Neurology is one of the largest physician-owned neurology clinics in the Midwest, serving 55,000 patients annually. With over 70 years of commitment to exceptional, personalized care, the clinic specializes in subspecialties such as Multiple Sclerosis, Alzheimer’s, dementia, stroke, sleep disorders, headache, epilepsy, and other cognitive neurological disorders. The clinic offers a holistic approach to patient care, including neuropsychology, infusion, physical therapy, occupational therapy, and neurodiagnostic services.