Patient Care Coordinator

About the role

MedCare Pediatric is seeking a Bilingual Patient Care Coordinator to support our Pediatric Home Health Therapy team. This role serves as the primary point of contact for families, therapists, physicians, and referral partners after therapy services are established, helping ensure exceptional customer service, timely communication, and efficient coordination of care.

Responsibilities

• Serve as the primary contact for bilingual (English/Spanish) families regarding established therapy services
• Coordinate communication between families, therapists, physicians, referral sources, and internal departments
• Monitor therapy documentation to ensure timely completion and compliance with agency standards
• Assist with obtaining, tracking, and managing insurance authorizations and payer requirements
• Coordinate physician orders, plan of care documentation, and other required clinical paperwork
• Maintain accurate patient records within the electronic medical record (EMR) system
• Support quality improvement initiatives, documentation audits, and process improvements
• Identify workflow challenges and collaborate with leadership to improve efficiency and patient access
• Provide exceptional customer service while ensuring patients receive timely, coordinated therapy services

Qualifications

• Bilingual in English and Spanish (spoken and written)
• Excellent communication, organizational, and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and problem-solving skills
• Proficiency with Microsoft Office and computer applications

Preferred qualifications include experience in healthcare administration, home health, therapy services, or a medical office, as well as experience with EMR systems, insurance authorizations, physician orders, or medical documentation, and knowledge of home health operations and healthcare compliance.

What Success Looks Like

• Timely and accurate documentation coordination
• Strong communication with families, therapists, and physicians
• Efficient management of authorizations and physician orders
• High-quality customer service and patient satisfaction
• Effective collaboration across clinical and administrative teams
• Support of department quality and operational goals

We may use artificial intelligence (AI) tools to support parts of the hiring process. If you would like more information about how your data is processed, please contact us.