Patient Care Coordinator

Position Description Full-time | Lakeville, MN | $27–$33/hour + monthly team bonuses | Privately owned, non-corporate dental practice Tired of working somewhere that "just gets by"? You're good at this work. You know how to build trust with a nervous patient on their first visit. You know how to present a complex treatment plan that actually lands. You care about people, you follow through without being asked, and you hold yourself to a standard most offices don't even know exists. But somewhere along the way, the offices you've worked in stopped matching that standard. Disorganized systems. Teammates phoning it in. Treatment plans rushed through like sales pitches instead of real conversations. No support around financing. No path to grow. A corporate machine treating patients like numbers and treatment coordinators like quota-fillers. You know there has to be something better — a place where comprehensive dentistry is actually understood and valued, where you're trusted to lead the patient conversation, and where helping someone confidently invest in their dental health feels like the genuinely meaningful work it should be. That's what we're building at Lakeville Modern Dentistry. And we're looking for one more A-player to join us. Why Lakeville Modern Dentistry? We're Not a DSO. We're Not a Corporate Machine. We're a Privately Owned Practice Built Around Five Values That Show Up In Everything We Do: Thorough is Our Standard — We sweat the small stuff. From planning to execution, we get it right the first time because details matter.Can-Do Attitude — We show up with energy, positivity, and solutions. No task is beneath us when the goal is excellent care.Self-Employed Mentality — We take ownership like our name is on the door. We care, we notice, we follow through — always doing what's right, even when it's hard.Overdeliver Every Time — Patients leave feeling cared for, heard, and surprised by how much we gave.See the Good — Positive by choice. No grumblings. No gossip. Our core focus is simple: The best care. The best outcomes. The best experience. Every time. What You Get Compensation & Bonuses $27–$33 per hour base payMonthly team bonuses — when we win, we all win Benefits 401(k) with 4% company matchMedical insuranceHSADental coverage for you and your familyPaid time off, paid sick leave, paid holidaysPaid continuing educationCPR trainingUniform allowanceAdvanced training opportunities Lifestyle & Culture Monday–Thursday schedule with early Thursday afternoonsDedicated weekly team development every Tuesday morning, 7:40–9:40 AM — protected time to work on the practice, grow, learn, and solve problems togetherBeautiful, modern dental office with dedicated team spacePrivately owned and operated — not a DSO or corporate officeDrama-free, A-player environment with real growth opportunitiesWe're fun — and we mean it What We're Looking For 3+ years of experience as a Dental Patient Care Coordinator, Treatment Coordinator, or similar patient-facing dental coordination roleExcellent communication and interpersonal skillsAn exceptional understanding of clinical dentistryA love for teamwork and creating a positive workplace Bonus Points If You Have: A proven track record of case acceptance on comprehensive treatment plansDirect experience presenting All-on-X, overdentures, and full-mouth rehabilitation casesExperience with smile design and cosmetic case presentationFamiliarity with third-party financing platforms (CareCredit, Proceed Finance, Sunbit)Previous experience working in an out-of-network or fee-for-service dental practice What We're Looking For 3+ years of experience as a Dental Patient Care Coordinator, Treatment Coordinator, or similar patient-facing dental coordination roleExcellent communication and interpersonal skillsAn exceptional understanding of clinical dentistryA love for teamwork and creating a positive workplace Bonus Points If You Have: A proven track record of case acceptance on comprehensive treatment plansDirect experience presenting All-on-X, overdentures, and full-mouth rehabilitation casesExperience with smile design and cosmetic case presentationFamiliarity with third-party financing platforms (CareCredit, Proceed Finance, Sunbit)Previous experience working in an out-of-network or fee-for-service dental practice