Patient Care Coordinator

About the role

Kinwell is seeking a Patient Care Coordinator to join our clinic in Lynnwood, WA. This role involves managing patient appointments, coordinating with clinicians, and providing administrative support.

Responsibilities

• Manage patient appointments, coordinate with clinicians, and schedule follow-ups.
• Serve as the first point of contact for patients, answering phones, emails, and managing patient inquiries.
• Ensure accurate patient records, confirming details such as insurance, treatment plans, and next steps.
• Aid patients in navigating the healthcare system, including following treatment plans, referral instructions, and scheduling follow-up procedures.
• Advocate for patient needs and concerns to medical staff and administration.
• Educate patients on available services and resources.
• Support the billing department by ensuring proper insurance verification and claims submission.
• Provide patients with cost estimates and answer questions about insurance coverage.
• Resolve any insurance-related issues.
• Maintain accurate and up-to-date patient files, ensuring compliance with HIPAA regulations.
• Assist healthcare clinicians and clinical support staff with document preparation and correspondence.
• Collect and analyze patient feedback to improve clinic operations.

Requirements

• High school diploma or equivalent.
• One year of experience in a healthcare or patient service role or equivalent experience.
• Basic understanding of medical terminology and insurance verification.
• Proficiency in Microsoft Office Suite and Electronic Medical Records (EMR) systems.
• Basic Life Support (BLS) for Health Care strongly preferred at time of hire from American Heart Association (AHA), Red Cross, or Military Training Network (MTN) or willingness to obtain within 6-months of hire.

Qualifications

• Strong customer service skills.
• Familiarity with HIPAA regulations and medical insurance processes.
• Working knowledge of medical terminology and healthcare operations; HIPAA regulations and privacy requirements; insurance and billing procedures.
• Proficient in managing patient schedules and multitasking across platforms.
• Excellent critical thinking, flexibility, problem-solving, and communication skills (verbal and written).
• Associate degree or certification in healthcare administration, medical billing, or related field (preferred).
• Three years of experience in a healthcare setting, specifically in a coordinator or administrative role (preferred).
• Experience using advanced EMR systems, scheduling software, and patient communication platforms (preferred).

Benefits

What We Offer:

• Paid Time Off & Paid Holidays
• Medical/Vision/Dental Insurance
• Personal Funding Accounts (HSA, FSA, DCA)
• 401K
• Basic Life Insurance
• Disability-Short Term and Long-Term
• Supplemental Life and AD&D
• Tuition Reimbursement for qualifying programs
• Employee Assistance Program

Pay

The pay for this role will vary based on a range of factors including, but not limited to, a candidate’s geographic location, market conditions, and specific skills and experience. National Plus Salary Range $47,400.00 - $71,100.00 National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.