Patient Care Coordinator

About the role

At Jansen Optical, our Mission is to Save Eyes & Spark Joy! We're looking for a warm, organized, and patient-focused individual to be the heartbeat of our front desk. As a Patient Care Coordinator, you'll be the first smile patients see and the friendly voice they hear. You'll help create a seamless experience from check-in to check-out, making every visit feel personal and stress-free.

Pay & Schedule

$16–17/hour. Monday–Friday scheduled, with occasional Saturdays (if you work a Saturday, you're off a day during the week).

Responsibilities

• Be the welcoming voice on the phone, helping patients with scheduling and questions
• Greet and check in patients with professionalism and warmth
• Keep things running smoothly with efficient front desk operations
• Support patient flow with strong multitasking and time management skills

Requirements

• 1+ year of customer service experience (healthcare or optical experience is a bonus)
• Excellent communication skills and a friendly, professional demeanor
• Comfortable with computers and quick to learn new systems
• A team player with a positive attitude and strong organizational skills

Benefits

• Medical, vision, and dental benefits
• PTO and holiday pay
• 401(k) with match
• Growth opportunities and upward mobility — promotion from within and support for career journey
• Supportive culture that values contributions and celebrates success

Culture & values

At Jansen Optical, we believe Eyes Matter. Eyecare Matters. We take pride in creating a warm, welcoming environment where every patient feels like family and every team member feels supported. Our culture is built on collaboration, celebration, and compassion — whether it's cheering each other on, sharing lunch together, or celebrating milestones big and small. Here, your work truly makes a difference, and you'll be surrounded by people who care about our patients, our practice, and each other.