Patient Care Coordinator

Fayetteville Orthopaedics & Sports Medicine / Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Fayetteville, NC. This entry-level office role focuses on maintaining pleasant and consistent daily clinic operations, with a strong emphasis on customer service and multitasking across multiple computer programs.

About the Role

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in practice management and patient intake processes. This role collaborates with the Clinic Director to ensure efficient clinic procedures while upholding the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Provide exceptional customer service by creating an inviting clinic atmosphere, making welcome calls, and ensuring a positive patient experience.
• Manage schedule efficiency, document routing, personal overtime, non-clinical documentation, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients and collect patient payments.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills and ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature changes.
• Full-time position (minimum 40 hours per week) with normal business hours Monday through Friday; may require occasional evenings, weekends, or additional hours for special events.
• Primarily sedentary work with constant sitting, interchanged with standing as needed.
• Constant communication with associates, requiring clear hearing and speech.
• Frequent use of computers and office equipment (e.g., printers, phones, keyboards, mice, copy machines).
• Constant repetitive motions for typing and viewing computer screens (near acuity).
• Occasional walking, standing, pushing, pulling, lifting (0-20 lbs. from floor to waist), and carrying (0-20 lbs.).
• Rare crawling, crouching, kneeling, stooping, climbing stairs/ladders, reaching above shoulder height, or lifting under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.