Patient Care Coordinator

About the role

Beaufort Orthopaedic Sports & Spine/ Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapy Technician to join our team in Hilton Head, SC. A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions. Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast‑paced environment. Attention to detail is crucial to ensure clinics operate with accuracy and efficiency. They build strong patient rapport and help in the patient recovery process, which is reported as one of their greatest job highlights.

Responsibilities

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web‑based portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and recurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end‑of‑day
• Posting daily charges into billing software
• Managing insurance denials and accounts receivable
• Participating in training programs and staff meetings

Requirements

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail‑oriented
• Adaptable
• Appropriate computer skills
• Prior healthcare and billing experience strongly preferred

Benefits

• Paid time off (PTO)
• Holiday pay
• Medical, dental, and vision insurance
• 401(k) match
• Competitive wages