Patient Care Coordinator

About the role

This role is ideal for an active LVN with at least 2 years of experience in a healthcare startup or other fast-paced care delivery environment. As the first point of contact for patients, you'll play a critical role in guiding individuals through enrollment, coordinating care logistics, and ensuring a seamless experience throughout their treatment journey.

Responsibilities

• Make 50–75 outbound cold calls per week to engage and enroll eligible patients into their surgical benefit
• Manage a caseload of patients through onboarding, eligibility verification, and medical record collection
• Cook up handoffs between patients, nurses, providers, and the operations team
• Contribute to AI scripting and process improvement by sharing insights from patient interactions
• Work closely with the executive team on business metrics and operational improvements

Requirements

• 2–7 years of experience in remote healthcare care coordination, patient engagement, or case management
• Active LVN license (any state — this is a non-clinical, care navigation role)
• 2+ years of remote work in healthcare (care coordination, case management, or patient engagement)
• Comfortable working from home 70% of the time
• Comfortable with outbound patient engagement and cold calling (~50–75 calls/week)
• Startup or health tech experience with demonstrated business acumen and comfort with direct feedback
• Tech-savvy and genuinely excited about AI — not intimidated by rapidly evolving tools and processes
• Fluency with GSuite, Salesforce, and digital health platforms
• One Of The Following Is REQUIRED:
  • Currently at a health tech startup in care coordination or patient services (e.g., Carēm, Lantern, Transcarent, Included Health)
  • Remote nurse in case management at a payer (e.g., UnitedHealthcare, Aetna) actively pursuing business or tech credentials (informatics degree, HBS courses)

Skills

• gsuite
• care coordination
• case management