Patient Care Coordinator

About the role

Highbar Physical Therapy is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

Responsibilities

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes
• Greets and directs patients, vendors and visitors of the clinic
• Ensures new patients complete appropriate paperwork; organizes and adds to patient chart for first appointment
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt
• Responsible for patient appointments and cancellations; reviews therapist schedules to effectively fill openings through medical records system
• Documents pertinent conversations for future reference
• Assists therapists with faxing patient information to medical offices as requested
• Maintains a general understanding of insurances, including how to read benefit eligibility
• Explains benefit details to patients including authorization requirements, copays, and deductibles
• Initiates appropriate collection activity in accordance with company policies and procedures
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner

Qualifications

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Pay

Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment.

Benefits

• Medical, Dental & Vision insurance
• 401(k)
• Voluntary disability and life insurance options
• Fitness & Wellness program
• Paid holidays and paid time off
• Flexible work hours
• Community volunteer opportunities

About the company

Highbar develops leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.