Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$18 - $21 per hour

Benefits

• Paid Time Off and Holidays
• Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Matching
• Maternity Leave
• Short and Long-Term Disability Coverage
• Free Life Insurance
• Pet Insurance
• Discounted Hearing Aids for You and Your Family
• Flexible Spending Account (FSA)
• Growth and Development Opportunities

Responsibilities

• Act as the face of HearingLife clinics
• Achieve revenue goals by attracting new patients
• Manage administrative and operational functions
• Celebrate and coordinate patient interactions and needs
• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule and confirm all patient appointments
• Process Patient Profile Information (PPI) intake and verification of medical insurance information
• Order and receive office supplies
• Process payments for hearing aid supplies
• Manage office cleanliness
• Uphold and maintain HIPAA standards

Qualifications

• High school diploma or GED
• College degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

At HearingLife, we offer comprehensive onboarding and training programs, including:

• Comprehensive Onboarding: Designed to equip individuals with the knowledge and skills necessary for success
• Hearing Instrument Specialist Apprentice Program: Learn how to become a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, you can practice in your own office, helping patients enhance their hearing.

Contact Information

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.