Patient Care Coordinator

About the Role

HearingLife is a national hearing care company and global leader in hearing healthcare, with a heritage of care, health, and innovation since 1904. We operate more than 600 hearing care centers across 42 states, providing personalized care and hearing aid devices to patients daily. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Responsibilities

As a Patient Care Coordinator (PCC), you will be the face of our retail clinics, ensuring a positive patient experience and helping more people hear better. You will support the clinic in achieving revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.

• Welcome all patients and maintain a high level of customer service
• Handle inbound and outbound phone calls (50-75 per day)
• Schedule and confirm patient appointments
• Process PPI intake and verify medical insurance information
• Order and receive office supplies
• Process payments
• Manage hearing aid supplies inventory
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in customer service, administrative, or healthcare-related role
• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

• Comprehensive Onboarding: A program designed to equip you with the knowledge and skills necessary for success from day one.
• Hearing Instrument Specialist Apprentice Program: Learn to become a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Upon completion, you can be the provider in your own office, seeing patients and enhancing lives with hearing aids.

Pay

$17-$21/hr + Monthly Commission Opportunity

Location

Marion, NC (Full Time, In Person)

Benefits

• PTO & Paid Holidays
• Work-Life balance is a priority
• Medical, dental, vision, and HSA
• 401K + Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities