Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$18-$24 per hour + monthly commission opportunities.

Benefits

• Paid Time Off (PTO) and holidays
• Medical, dental, vision, and Health Savings Account (HSA) 401K+ match
• Maternity leave
• Short and long-term disability coverage
• Free life insurance
• Discounted hearing aids and products for you and your family members
• Daycare Flex Savings Plan

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions.

• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule and confirm all patient appointments
• Process Patient Profile Information (PPI)
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing aid supply inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
• Education and experience

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

• Comprehensive Onboarding: At HearingLife, we provide a robust onboarding program to ensure new employees are equipped for success.
• Hearing Instrument Specialist Apprentice Program: Learn the skills needed to become a Hearing Aid Specialist by working alongside experienced professionals.
• District Manager In-Training Program: Gain the tools necessary to lead in the hearing aid industry.

We Are An Equal Opportunity / Affirmative Action Employer

We are committed to providing equal employment opportunities and fostering an inclusive work environment for all qualified candidates regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.