Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$17 - $21 per hour

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Match
• Maternity Leave
• Short and Long-Term Disability Coverage
• Free Life Insurance
• Discounted Hearing Aids for Family Members
• Daycare Flex Savings Plan
• Growth and Development Opportunities

Responsibilities

• Act as the face of HearingLife's retail clinics
• Support the clinic to achieve revenue goals by attracting new patients
• Manage administrative and operational functions
• Cook up patient interactions and needs
• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• Process PPI intake and paperwork
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required
• College degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

At HearingLife, we're committed to empowering our Team Members to excel in their roles from day one. We offer a comprehensive onboarding program designed to equip individuals with the knowledge and skills necessary for success. Additionally, there's a Hearing Instrument Specialist Apprentice Program where you can learn to be a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, you'll have the opportunity to see patients and enhance lives with hearing aids.