Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$18 - $21 per hour

Benefits

• Paid Time Off (PTO) and Holidays
• Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Match
• Maternity Leave
• Short and Long-Term Disability Coverage
• Free Life Insurance
• Discounted Hearing Aids for Family Members
• Flexible Spending Account (FSA)
• Growth and Development Opportunities

Responsibilities

• Welcome and serve patients
• Manage administrative and operational functions
• Coordinate patient interactions and needs
• Handle inbound and outbound calls (50-75 per day)
• Schedule and confirm appointments
• Process Patient Profile Information (PPI) intake and verification
• Order and receive office supplies
• Process payments
• Manage hearing aid supply inventory
• Maintain office cleanliness
• Comply with HIPAA standards

Qualifications

• High school diploma or GED
• College degree preferred
• Minimum of 1-2 years of experience in customer service, administration, or healthcare

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and EMR systems

Benefits

• Comprehensive Onboarding Program
• Hearing Instrument Specialist Apprentice Program