Patient Care Coordinator
Overview
HearingLife is a national hearing care company and global leader in hearing healthcare, founded in 1904. We operate over 600 clinics in 42 states and aim to help patients improve their hearing through personalized care and advanced hearing aids.
Job Description
As the Patient Care Coordinator (PCC), you will support our clinics to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your responsibilities include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, approximately 50-75 per day
- Schedule & confirm all patient appointments
- PPI intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Pay and Benefits
$19-23/hr plus monthly bonus opportunity. Benefits include:
- PTO & Paid Holidays
- Medical, dental, vision, and HSA 401K+ match
- Maternity leave
- Short and long-term disability coverage
- Free life insurance
- Pet insurance
- Steeply discounted hearing aids and products for you and your family members
- Daycare Flex Savings Plan
Growth and Development
We offer growth opportunities for our Patient Care Coordinators, including:
- Comprehensive Onboarding
- Hearing Instrument Specialist Apprentice Program
Qualifications
Required qualifications include:
- A high school diploma or GED
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills and Abilities
You should have:
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and EMR systems
Equal Opportunity Employer
We are an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.