Patient Care Coordinator
Overview
HearingLife is a national hearing care company and global leader in hearing healthcare. Founded in 1904, we operate more than 600 hearing care centers across 42 states and aim to help more people hear better through personalized care and innovative solutions.
Job Description
As the Patient Care Coordinator (PCC), you will act as the face of our retail clinics and support the clinic to achieve revenue goals. Your responsibilities include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. Your daily tasks include:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Qualifications
Education and Experience:
- A high school diploma or GED is required
- A college degree is preferred
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills And Abilities
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
At HearingLife, we offer a comprehensive benefits package including:
- PTO & Paid Holidays
- Medical, dental, vision, and HSA 401K+ Match
- Maternity Leave
- Short Term and Long-Term Disability coverage
- Free Life Insurance
- Pet Insurance
- Steeply discounted Hearing Aids and Products for you and your family members
- Daycare Flex Savings Plan
Growth and development opportunities
We offer growth and development opportunities for our Patients Care Coordinators, including:
- Comprehensive Onboarding
- Hearing Instrument Specialist Apprentice Program
Ask a manager about this program!
Pay
$18 - $21 per hour
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