Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states, dedicated to helping patients improve their hearing through personalized care and advanced hearing aid devices. Their mission is to enhance lives by delivering exceptional hearing health services.

Job Description

As a Patient Care Coordinator (PCC), you will be responsible for supporting the clinic to achieve its revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your daily responsibilities include:

• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule and confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs. Key tasks include:

• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

To succeed in this role, you should have:

• A high school diploma or GED
• College degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and abilities required include:

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Benefits

At HearingLife, we offer a comprehensive benefits package including:

• PTO and Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steepled-discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Pay

The pay range for this position is $17-21/hr + monthly commission.

Location

The position is based in Kernersville, NC and requires full-time, in-person work.

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.