Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. With over 600 clinics in 42 states, they provide personalized hearing healthcare services. Their mission is to help more people hear better through expert care and innovative solutions.

Pay

$20-23 per hour plus monthly commission opportunities.

Benefits

• Paid Time Off and Holidays
• Medical, Dental, Vision, and Health Savings Account (HSA) 401K+ Matching
• Maternity Leave
• Short and Long-Term Disability Coverage
• Free Life Insurance
• Discounted Hearing Aids for Family Members
• Flexible Spending Account (FSA)

Responsibilities

You will serve as the face of HearingLife's retail clinics, focusing on delivering exceptional patient experiences and helping more people hear better. Your daily tasks include:

• Welcome all patients and maintain high levels of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule and confirm patient appointments
• Process Patient Profile Information (PPI) intake and verification of medical insurance information
• Order and receive office supplies
• Manage payment processing for hearing aid supplies
• Maintain office cleanliness
• Comply with HIPAA standards

Growth Opportunities

At HearingLife, there are exciting growth opportunities for Patient Care Coordinators:

• Comprehensive Onboarding Program
• Hearing Instrument Specialist Apprentice Program
• District Manager In-Training Program

Qualifications

• A high school diploma or GED
• College degree preferred
• Minimum of 1-2 years of experience in customer service, administration, or healthcare
• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Skills and Abilities

• Strong interpersonal and communication skills
• Exceptional organizational skills
• Ability to multitask and manage time effectively
• Comfortable using technology

We are an Equal Opportunity / Affirmative Action Employer

We welcome applications from all qualified candidates regardless of race, color, religion, sex, national origin, disability, or protected veteran status.