Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states, focusing on personalized care and innovative hearing solutions.

Job Description

Job Type: Full-time
Location: Woodridge, IL
Travel Required: Yes (to Arlington Heights and Joliet)

Pay

$18-23/hr + Monthly Bonus

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Responsibilities

You will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions and needs.

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPPA standards

Qualifications

• High school diploma or GED required; Associate degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills And Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

At HearingLife, we offer comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program to help you grow in your role.