Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states, dedicated to helping patients improve their hearing through personalized care and advanced hearing aids.

Job Description

As the Patient Care Coordinator (PCC), you will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your daily responsibilities include:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Responsibilities

You will act as the face of our retail clinics and in local communities. Your role involves:

• Acting as the front-line representative for our clinics
• Ensuring a positive patient experience
• Helping more people hear better through personalized care
• Achieving revenue goals by attracting new patients
• Managing administrative and operational functions
• Cooking patient interactions and needs

Qualifications

To succeed in this role, you should have:

• A high school diploma or GED
• An associate degree preferred
• At least 1-2 years of experience in a customer service, administrative, or healthcare-related role
• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Benefits

We offer a comprehensive benefits package including:

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Pay

The pay range for this position is $18-23/hr plus a monthly bonus opportunity.

Schedule

Travel is required for two weeks during training.

Qualifications

Education and Experience:

• A high school diploma or GED required
• An associate degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills And Abilities

Skills and Abilities:

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.