Patient Care Coordinator

Overview

HearingLife is a national hearing care company founded in 1904. They operate over 600 clinics in 42 states, dedicated to helping patients improve their hearing through personalized care and advanced hearing aids.

Job Description

As a Patient Care Coordinator (PCC), you will support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions. Your daily responsibilities include:

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, approximately 50-75 per day
• Schedule & confirm all patient appointments
• PPI intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steeply discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan

Growth and Development Opportunities

• Growth Opportunities at HearingLife for Patients Care Coordinators!
• Comprehensive Onboarding: Designed to equip individuals with the knowledge and skills necessary for success
• Hearing Instrument Specialist Apprentice Program: Learn to become a Hearing Aid Specialist by completing clinical hours alongside a trained professional. Once completed, you can provide services in your own office.

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.