Patient Care Coordinator
Overview
HearingLife is a national hearing care company and global leader in hearing healthcare, founded in 1904. They operate more than 600 hearing care centers across 42 states and aim to help patients improve their hearing through personalized care and advanced hearing aid devices.
Job Description
Pay: $18 - $21 per hour.
Benefits:
- Paid Time Off (PTO) and Holidays
- Medical, dental, vision, and Health Savings Account (HSA) 401K+ Match
- Maternity Leave
- Short and Long-Term Disability coverage
- Free Life Insurance
- Discounted Hearing Aids for you and your family members
- Daycare Flex Savings Plan
- Growth and Development Opportunities
Responsibilities
You will act as the face of our retail clinics located around the country and in local communities. Your role is to support the clinic to achieve revenue goals by attracting new patients, managing administrative and operational functions, and coordinating patient interactions and needs.
Daily Tasks:
- Welcome all patients and maintain high level of customer service
- Inbound and outbound phone calls, 50-75 per day
- Schedule & confirm all patient appointments
- PPI Intake and processing
- Collect and verify medical insurance information for patients
- Order and receive office supplies
- Payment processing
- Hearing Aid supplies inventory management
- Maintain office cleanliness
- Uphold and maintain all HIPAA standards
Qualifications
Education and Experience:
- A high school diploma or GED is required
- A college degree is preferred
- Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role
Skills and Abilities:
- Strong interpersonal and communication skills (verbal and written)
- Exceptional organizational skills with attention to detail
- Ability to multitask and manage time effectively in a fast-paced environment
- Comfortable using technology, including scheduling software and electronic medical records (EMR) systems
Benefits
Work-Life balance is very important to us!
We offer:
- Paid Time Off (PTO) and Holidays
- Medical, dental, vision, and Health Savings Account (HSA) 401K+ Match
- Maternity Leave
- Short and Long-Term Disability coverage
- Free Life Insurance
- Discounted Hearing Aids for you and your family members
- Daycare Flex Savings Plan
- Growth and Development Opportunities
Equal Opportunity Employer
We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.