Patient Care Coordinator

Hear Wright, Inc · Merrimack, NH · 2 wk ago

Healthcare$18–$21/hrFull-time

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare. Founded in 1904, we operate more than 600 hearing care centers across 42 states and aim to help more people hear better through personalized care and innovative solutions.

Job Description

As the Patient Care Coordinator (PCC), you will act as the face of our retail clinics and support the clinic in achieving its revenue goals. Your responsibilities include:

Welcome all patients and maintain high level of customer service
Inbound and outbound phone calls, 50-75 per day
Schedule & confirm all patient appointments
PPI Intake and processing
Collect and verify medical insurance information for patients
Order and receive office supplies
Payment processing
Hearing Aid supplies inventory management
Maintain office cleanliness
Uphold and maintain all HIPAA standards

Pay & Benefits

$18 - $21 per hour
PTO & Paid Holidays
Medical, dental, vision, and HSA 401K+ Match
Maternity Leave
Short Term and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steepled discounted Hearing Aids and Products for you and your family members
Daycare Flex Savings Plan
Growth and Development Opportunities

Qualifications

Education and Experience:

High school diploma or GED required
College degree preferred
Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills & Abilities

Strong interpersonal and communication skills (verbal and written)
Exceptional organizational skills with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Growth Opportunities

We offer comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program where you can learn to become a Hearing Aid Specialist and eventually provide care in your own office.

Equal Opportunity Employer

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.