Patient Care Coordinator

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare. Founded in 1904, we operate more than 600 hearing care centers across 42 states and aim to help more people hear better through personalized care and innovative solutions.

Job Description

As the Patient Care Coordinator (PCC), you will act as the face of our retail clinics and support the clinic to achieve revenue goals by attracting new patients, managing administrative tasks, and coordinating patient interactions.

Responsibilities

• Welcome all patients and maintain high level of customer service
• Inbound and outbound phone calls, 50-75 per day
• Schedule & confirm all patient appointments
• PPI Intake and processing
• Collect and verify medical insurance information for patients
• Order and receive office supplies
• Payment processing
• Hearing Aid supplies inventory management
• Maintain office cleanliness
• Uphold and maintain all HIPAA standards

Qualifications

• High school diploma or GED required; college degree preferred
• Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills And Abilities

• Strong interpersonal and communication skills (verbal and written)
• Exceptional organizational skills with attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Benefits

• PTO & Paid Holidays
• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steepled discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan
• Growth and development opportunities

Pay

$17 - $21 per hr.

Benefits

• Medical, dental, vision, and HSA 401K+ Match
• Maternity Leave
• Short Term and Long-Term Disability coverage
• Free Life Insurance
• Pet Insurance
• Steepled discounted Hearing Aids and Products for you and your family members
• Daycare Flex Savings Plan

Growth Opportunities

We offer comprehensive onboarding and a Hearing Instrument Specialist Apprentice Program where you can learn to become a Hearing Aid Specialist and eventually provide care in your own office.