Patient Care Coordinator

Hear Wright, Inc · Albany, NY · 2 wk ago

Healthcare$17–$21/hrFull-time

Overview

HearingLife is a national hearing care company and global leader in hearing healthcare founded in 1904. We operate more than 600 hearing care centers across 42 states and aim to help more people hear better through personalized care and innovative solutions.

Job Description

Pay: $17 - $21 per hour.

Benefits:

Paid Time Off (PTO) and Holidays
Medical, dental, vision, and Health Savings Account (HSA) 401K+ Match
Maternity Leave
Short and Long-Term Disability coverage
Free Life Insurance
Pet Insurance
Steeply discounted Hearing Aids and Products for you and your family members
Daycare Flex Savings Plan
Growth and Development Opportunities

Responsibilities

You will act as the face of our retail clinics located around the country and in local communities. The Patient Care Coordinator (PCC) strives to ensure a positive patient experience and to help more people hear better. You do this by supporting the clinic to achieve revenue goals by attracting new patients, managing the administrative and operational functions, and coordinating patient interactions and needs.

Daily Tasks:

Welcome all patients and maintain high level of customer service
Inbound and outbound phone calls, 50-75 per day
Schedule & confirm all patient appointments
PPI Intake and processing
Collect and verify medical insurance information for patients
Order and receive office supplies
Payment processing
Hearing Aid supplies inventory management
Maintain office cleanliness
Uphold and maintain all HIPAA standards

Qualifications

Education and Experience:

A high school diploma or GED is required
A college degree is preferred
Minimum of 1-2 years of experience in a customer service, administrative, or healthcare-related role

Skills and Abilities:

Strong interpersonal and communication skills (verbal and written)
Exceptional organizational skills with attention to detail
Ability to multitask and manage time effectively in a fast-paced environment
Comfortable using technology, including scheduling software and electronic medical records (EMR) systems

Benefits

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.