Patient Care Coordinator

About the role

We are currently searching for a Patient Care Coordinator to provide comprehensive administrative, operational, and patient care coordination support within the National Heart, Lung and Blood Institute (NHLBI). This is a full-time, on-site opportunity in Bethesda, MD.

Responsibilities

• Coordinate hematology consultation services through reviewing, triaging, scheduling, and tracking patient consultations, follow-up activities, and related clinical operations.
• Serve as the primary liaison among patients, caregivers, providers, laboratories, and multidisciplinary clinical teams to facilitate efficient patient care and communication.
• Manage appointment logistics, including clinic scheduling, telehealth visits, interpreter services, pre-consult testing, and electronic appointment requests.
• Obtain, organize, and coordinate external medical records, pathology materials, and specialized testing documentation to support clinical evaluations.
• Coordinate multidisciplinary patient care meetings and maintain complex clinical schedules, calendars, coverage assignments, and provider rosters.
• Provide patients with appointment instructions, registration guidance, and ongoing support to ensure a positive and efficient care experience.
• Coordinate clinical and research bone marrow procedures, specimen collection activities, laboratory testing, and pathology review processes.
• Track diagnostic procedures, laboratory results, pathology reviews, and specialized testing to ensure timely completion, follow-up, and resolution of outstanding items.
• Plan, coordinate, and support educational conferences, grand rounds, training sessions, and other program meetings, including scheduling, speaker coordination, meeting management, and documentation.
• Maintain educational resources, presentation materials, reference guides, and training documentation to support clinical and fellowship programs.
• Manage administrative operations, including office resources, supplies, equipment, property accountability, laboratory accounts, facility support, and service requests.
• Coordinate onboarding, credentialing, orientation, access requests, and operational readiness activities for fellows, trainees, staff, and other personnel.
• Develop, maintain, and update standard operating procedures, workflow documentation, operational resources, databases, and program records.
• Collect, analyze, and report operational data and performance metrics; support dashboard development, quality improvement initiatives, workflow optimization, and process improvement efforts.
• Maintain SharePoint sites, Microsoft Teams channels, shared mailboxes, calendars, and other information systems while ensuring compliance with NIH, HIPAA, and regulatory requirements and supporting technology implementation and troubleshooting activities.

Requirements

• Bachelor's degree in healthcare administration, health sciences, nursing, biology, or a related field.
• Minimum four (4) years of experience in areas such patient care coordination, clinical operations, or healthcare administration.
• Experience coordinating multidisciplinary clinical services and working with providers, laboratories, and ancillary services.
• Working knowledge of medical terminology.
• Proficient in Microsoft 365.
• Experience with electronic medical records.
• Must be able to obtain and maintain a Federal or DoD “public trust”; candidates must receive approved adjudication prior to onboarding. Candidates with an active public trust or suitability are preferred.

Skills

• Strong organizational, communication, critical-thinking, and problem-solving skills with the ability to manage multiple priorities within a fast-paced environment.
• Ability to maintain confidentiality, exercise independent judgment, and support quality improvement and operational initiatives.
• Knowledge of hematology and/or oncology medical terminology is preferred.

Pay

The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)
• Position may be eligible for a discretionary variable incentive bonus