Patient Care Coordinator

About the Role

Evolve Psychiatry is seeking a compassionate, organized, and service‑oriented Patient Care Coordinator (Receptionist) to join the team at the Massapequa office, located at 521 Hauppauge Rd Ste 103, Hauppauge, NY 11788. This full‑time position serves as the first point of contact for patients, creating a welcoming, professional, and supportive environment while ensuring efficient day‑to‑day front‑office operations. The role requires strong communication skills, attention to detail, the ability to manage multiple responsibilities, and strict adherence to patient confidentiality.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check patients in and out for appointments.
• Answer incoming phone calls and respond to patient inquiries.
• Schedule new patient consultations, follow‑up appointments, and provider transfers.
• Coordinate provider schedules and maximize appointment availability.
• Verify patient demographics and insurance information.
• Collect copays and other patient payments in accordance with office procedures.
• Assist patients with completing intake paperwork and required documentation.
• Monitor provider schedules for cancellations and assist with filling open appointment slots.
• Send appointment reminders and communicate scheduling updates.
• Assist patients with accessing telehealth appointments when necessary.
• Maintain accurate patient information within the electronic medical record (EMR).
• Route clinical questions, refill requests, and patient concerns to the appropriate clinical staff.
• Communicate effectively with providers, therapists, billing, and administrative departments.
• Maintain the cleanliness and organization of the reception and waiting areas.
• Ensure HIPAA compliance and maintain strict patient confidentiality.
• Provide exceptional customer service to every patient interaction.
• Perform additional administrative duties as assigned.

Qualifications

• 12 years of experience in a medical reception, patient care coordinator, or healthcare administrative role.
• Outstanding customer service and interpersonal skills.
• Excellent verbal and written communication.
• Strong organizational and multitasking abilities.
• Ability to work in a fast‑paced medical office.

Preferred Qualifications

• Experience in psychiatry, behavioral health, or another medical specialty.
• Experience using electronic medical records (EMRs), preferably eClinicalWorks.
• Experience collecting patient payments.
• Experience scheduling for multiple healthcare providers.

Why Join Evolve Psychiatry?

At Evolve Psychiatry, exceptional patient care starts with exceptional people. As a Patient Care Coordinator, you will be the welcoming face of the practice and play a key role in ensuring patients feel supported from the moment they walk through the doors. Join a collaborative team dedicated to making a meaningful impact on the lives of those we serve.