Patient Care Coordinator

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare. Benefits include comprehensive health benefits starting day one, student loan repayment assistance, family-focused benefits, wellness incentives, and ongoing mentorship and leadership programs.

Responsibilities

• Schedule appointments for new and established patients.
• Schedule return visits and ancillary appointments as needed.
• Cookordination of imaging, procedures, and additional services within the clinic.
• Register new patients and assist with scheduling requests.
• Complete and maintain patient data forms and records.
• Rtrieve and manage medical records as required.
• Coordinate provider referrals and ensure appropriate documentation is obtained.
• Serve as an administrative resource for staff in coordinating patient care.
• Aid in resolving patient concerns and collaborating with management to address or escalate complaints when appropriate.
• Provide coverage for front desk and other administrative staff as needed.
• Support training for new Patient Services Coordinators and other administrative team members.
• Complete precertification and authorization processes as required to support patient services and insurance requirements.

Qualifications

• High school diploma or GED required.
• Minimum of 12 months of customer service experience or 6 months of healthcare experience in a similar role required.
• A bachelor’s degree, or enrollment in a bachelor’s degree program, may be considered in lieu of required experience.

Skills

• Demonstrated ability to provide a high level of customer service.
• Strong verbal and written communication skills.
• Ability to work effectively in a collaborative team environment.
• Strong organizational and time management skills.
• Empathy and compassion when interacting with patients and families.