Patient Care Coordinator

About the role

An exceptional patient experience requires both administrative mastery and genuine hospitality. At Elite Dental Care, we are seeking an experienced, detail-obsessed Patient Care Coordinator for our Germantown office. We need a knowledgeable front-office leader who seamlessly pairs deep expertise in dental billing and insurance verification with a warm, service-first personality.

The Elite Promise:

• Clear Direction: You will always know what winning looks like. We provide clear operational standards and transparent financial goals, empowering you to manage treatment coordination and billing with total confidence.
• Unrivaled Support: We eliminate administrative friction. You'll be supported by robust software systems (Dentrix/Dental Intel) and a collaborative clinical team that respects your critical role in practice operations.
• Active Feedback: We invest in your professional growth. Through regular "Provider Pulse" check-ins, we celebrate your organizational victories and offer insights to refine your financial and administrative expertise.
• Genuine Appreciation: Financial coordination and front-office flow are the backbone of patient trust. Your ownership mentality and drive for administrative productivity are recognized and rewarded daily.
• A Path to Advancement: We nurture talent for the long haul. As part of an elite six-location network, we provide clear trajectories for professionals aspiring toward office management and executive administrative roles.

Responsibilities

• Manage treatment coordination and billing with a focus on financial clarity for patients.
• Verify insurance eligibility, process pre-authorizations, and submit primary/secondary claims.
• Minimize claim rejections and present clear financial estimates to patients.
• Maintain flawless accuracy in patient ledger accounting, insurance data entry, and schedule optimization.
• Build rapport with patients, easing financial anxieties and ensuring a positive experience.

Requirements

• A minimum of 1-2 years of hands-on dental office experience, with understanding of dental terminology, clinical procedure codes, and treatment sequencing.
• Deep familiarity with PPO plans, fee schedules, eligibility verification, pre-authorizations, and claim submissions.
• Exceptional customer service skills with a naturally friendly, empathetic, and professional demeanor.
• Meticulous attention to detail in administrative tasks.
• A steady work history demonstrating commitment, reliability, and career longevity.
• High School Diploma or GED required; prior proficiency in Dentrix is highly preferred.