Patient Care Coordinator

About the role

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Lemoyne, PA. Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? A Patient Care Coordinator is an entry-level office role responsible for maintaining pleasant and consistent daily operations of the clinic. Patient Care Coordinators have excellent customer service skills, learn new things regularly, and multitask across multiple computer programs each day. A typical day includes greeting everyone who enters the clinic in a friendly and welcoming manner, scheduling new referrals received by fax or telephone from patients and physician offices, verifying insurance coverage for patients, collecting patient payments, maintaining an orderly and organized front office workspace, and performing other duties as assigned. The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes, working in collaboration with the Clinic Director to carry out efficient clinic procedures while supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Provide customer service and create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
• Complete quarterly compliance training

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Requirements

Physical Requirements: This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment. It is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; may be required to attend special events some evenings and weekends, or work additional hours as needed. This position is subject to sedentary work. Constantly sits, with ability to interchange with standing as needed. Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations. Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation. Constantly uses repetitive motions to type. Must be able to constantly view computer screen (near acuity) and read items on screen. Must have ability to comprehend information provided, use judgement to appropriately respond in various situations. Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs. Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Schedule

This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.