Patient Care Coordinator

Drayer Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join our team in Birmingham, AL. This entry-level office role focuses on maintaining pleasant and consistent daily clinic operations with excellent customer service.

About the role

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in practice management and patient intake processes, collaborating with the Clinic Director to ensure efficient clinic procedures.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Provide outstanding customer service by creating an inviting clinic atmosphere, making welcome calls, and ensuring a great customer experience.
• Manage schedule efficiency, document routing, personal overtime, non-clinical documentation, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify insurance coverage for patients and collect patient payments.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills; ability to relate well to leadership and team members.
• Ability to multitask, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.

Physical Requirements

• Subject to inside environmental conditions with exposure to indoor noise and temperature changes.
• Full-time position (minimum 40 hours per week) operating Monday through Friday during normal business hours; may require occasional evenings, weekends, or additional hours for special events.
• Sedentary work with constant sitting and ability to interchange with standing as needed.
• Constant communication with associates; must be able to hear and speak to exchange information accurately.
• Frequent operation of computers and office equipment (printers, phone, keyboard, mouse, copy machines) using gross and fine manipulation.
• Constant repetitive motions for typing and viewing computer screens (near acuity).
• Ability to comprehend information and use judgment to respond appropriately in various situations.
• Occasional walking, standing, pushing, pulling, lifting (0-20 lbs. from floor to waist), carrying, or reaching.
• Rare crawling, crouching, kneeling, stooping, climbing stairs/ladders, or lifting under 10 lbs. from waist to shoulder.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term, and long-term disability insurance.
• 3 weeks of Paid Time Off plus paid holidays.
• 401K with company match.