Patient Care Coordinator

About the role

The Patient Care Coordinator coordinates a variety of branch office services to patients and referrals, including order processing, coordinating the delivery of products and services, and patient education. The role also handles a variety of tasks in support of day-to-day branch operations, such as inventory, records-keeping, office maintenance, and regulatory compliance.

Responsibilities

• Coordinates services for patients and referrals including timely and accurate order processing, prompt delivery of equipment, warranty repairs and replacements, and related follow-up to ensure service excellence
• Prepares orders for timely and accurate billing
• Delivers customer service via phone, email, and face-to-face interactions
• Sets up and advises patients and caregivers on equipment and service options, care and maintenance of equipment, insurance coverage, payment options, and other related information
• Supports and/or manages branch operation functions such as inventory, records-keeping, working reports, obtaining documentation, office maintenance and cleaning, coordination of delivery techs
• Ensures policy and procedural compliance with HIPAA, The Joint Commission, State Respiratory Care Board, State Pharmacy Board, and all other applicable rules and regulations
• Performs other duties as assigned by the branch office manager

Requirements

• High School diploma or GED equivalent

Qualifications

• Associate's degree in related field (preferred)
• Six months' experience in healthcare/medical/insurance/DME customer service role (preferred)
• Communication proficiency
• Compliance
• Customer service / client focus
• Results driven
• Stress management

Benefits

• Competitive compensation based on industry standards
• Generous 401(k) match with immediate vesting
• Growth opportunities
• Health insurance benefits including Medical, Dental, and Vision
• Excellent PTO which increases based on tenure
• Holiday pay
• Fantastic company culture

Schedule

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Work Environment

This job operates primarily in a home or professional office environment but also spends some time in a warehouse setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. May utilize home medical equipment when demonstrating to patients.

Physical Demands

• Typically required to sit; frequently stands; occasionally required to climb or balance; and stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 10 pounds; occasionally lift and/or move up to 50 pounds
• Specific vision abilities include both close and distance vision, color and peripheral vision, depth perception, and ability to adjust focus

Travel

Travel is not a daily requirement but may be needed for occasional local deliveries. Overnight travel may be required for continuing education and meetings at the corporate office.